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CheckUP MD
CheckUP MD
Enterprise Telemedicine · Italy
Enterprise Telemedicine — Italy

Trusted Medical Care.
Delivered Anywhere
in Italy.

CheckUP MD is Italy's enterprise telemedicine platform — purpose-built for corporations, insurers, airlines, and travel brands that need reliable, licensed, on-demand medical support.

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8,000+
Patients Treated
95%
Resolved via Telemedicine
24/7
Physician Availability
GDPR Compliant
HIPAA-Aligned
Italian Medical Board Licensed
AES-256 Encrypted
365 Days Available
Vision

Access to quality medical care should never depend on geography.

"We are building the infrastructure that allows enterprise partners to embed licensed Italian medical expertise directly into their customer experience."

CheckUP MD was built on a single conviction: when a person is traveling, working abroad, or far from their regular physician, they deserve the same quality of medical attention they would receive at home — immediately, securely, and in their language.

We provide the infrastructure that allows enterprise partners — insurers, airlines, travel operators, corporations, and premium brands — to embed licensed Italian medical expertise directly into their customer experience. Not as an add-on. As a core promise.

The Problem

When people need medical care,
most enterprises aren't ready.

Across every industry we serve — from corporations and insurers to airlines, travel brands, and luxury operators — the same gap appears again and again. The people you are responsible for need medical support, and the infrastructure to deliver it simply isn't there.

01

No Real-Time Medical Access

When a health issue arises — whether for an employee, a traveler, a guest, or a cardholder — there is no immediate, qualified medical voice available. Generic assistance hotlines offer information, not care.

02

Duty of Care Without Tools

Corporations, airlines, insurers, and tour operators all carry legal and moral obligations to the people in their care. Most lack the infrastructure to fulfill those obligations when a medical situation occurs in real time.

03

Unnecessary Escalation and Cost

Without immediate clinical guidance, manageable conditions escalate. Employees visit emergency rooms. Travelers face unnecessary hospitalization. Claims grow. The financial and human cost is avoidable.

04

Fragmented and Unreliable Networks

Existing medical assistance networks are built on partnerships that vary in quality, speed, and reliability. The result is inconsistent care, unpredictable outcomes, and partners that can't stand behind what they've promised.

05

Compliance and Documentation Risk

A medical incident without a documented response exposes organizations to legal, regulatory, and reputational risk. Most enterprise partners have no record of care provided — and no framework to produce one.

06

No Single Partner Across Sectors

Corporations need employee health tools. Insurers need triage infrastructure. Luxury brands need concierge care. There has been no single, enterprise-ready medical platform that serves them all. Until now.

How It Works

One platform.
Licensed physicians.
Instant access.

CheckUP MD is a secure telemedicine platform powered by licensed Italian medical professionals, accessible via video, messaging, and telephone — 24 hours a day, 365 days a year.

HD encrypted video
Secure messaging
Digital prescriptions
Electronic health records
Multilingual interface
AES-256 encryption
24/7 physicians
Instant access
Full documentation
01

Activation

The patient connects to CheckUP MD in seconds — via video call, app, or phone. No complex setup. No waiting rooms. Medical care begins immediately.

02

Triage

A licensed Italian physician reviews the patient's reported symptoms, medical history, and current situation. Consultations are available in Italian and English.

03

Care Delivery

The physician delivers a clinical assessment, personalized treatment recommendation, and — where appropriate — a digital prescription. 95% of cases are fully resolved remotely.

04

Follow-Up

Scheduled virtual follow-ups monitor recovery. When in-person care is needed, our physicians guide the patient to the right facility with complete clinical continuity.

Market Opportunity

Every industry we serve is asking
the same question.

"How do we provide real medical support to the people we are responsible for — without building a medical company?" CheckUP MD is the answer. Across every sector, the demand is the same: immediate, reliable, licensed care. The gap between what organizations promise and what they can currently deliver is where we operate.

Corporations & Employers

The modern workforce is mobile. Employees travel, relocate, and work abroad — and their employers carry a legal and ethical duty to protect their health. Enterprise telemedicine is no longer a perk. It is a compliance requirement.

Insurers & Assistance Providers

The largest share of travel and health insurance claims are driven by conditions that could have been managed remotely. Insurers that embed telemedicine into their product reduce claims, improve outcomes, and deliver measurable ROI to their policyholders.

Airlines & Transportation

From crew health management to passenger assistance, airlines operate in an environment where a medical incident — on the ground or in the air — demands an immediate, documented, and reliable response. CheckUP MD provides exactly that infrastructure.

Tour Operators & Travel Brands

Every tour operator, travel brand, and destination management company carries the responsibility of their clients' wellbeing from the moment they depart to the moment they return. Medical support is no longer optional — it is an expectation.

Premium Brands & Luxury Hospitality

The standard of care expected by premium and luxury clients has evolved. A hotel group, private club, or luxury brand that cannot provide immediate, discreet medical support when a client needs it is no longer operating at the level its market demands.

Credit Card & Financial Services

Premium cardholders expect benefits that are real and tangible. Medical assistance is one of the most cited travel benefits — and one of the most underdelivered. Replacing generic hotlines with licensed physician access transforms a liability into a loyalty driver.

The common thread across all of them?

Every organization that has a relationship with people — employees, travelers, guests, clients, cardholders — eventually faces a moment where someone needs medical care and there is no adequate system in place to deliver it. CheckUP MD was built to close that gap, for every industry, at every scale.

Why It Matters

Built for your industry.

Every sector has a different reason to make CheckUP MD part of their offering. The result is always the same: better outcomes for your customers, lower risk for your business.

The Challenge

Companies with staff traveling to or based in Italy carry legal and ethical duty-of-care obligations. A medical incident without a documented response protocol creates HR, legal, and reputational exposure.

CheckUP MD provides a documented, enterprise-grade medical response channel — deployable as a standard benefit, referenced in HR policy, and accessible on-demand. Every consultation is logged, encrypted, and retrievable for compliance purposes.

Key Benefits

  • Travel risk management
  • Reduces employee downtime from untreated minor conditions
  • Provides legal documentation of care provision
  • Rapid deployment across your entire workforce
  • Available as a standard HR wellness and duty-of-care benefit
The Challenge

Travel and health insurers pay disproportionate claims from inappropriate emergency room use — driven by lack of accessible, real-time medical guidance. The cost is systemic, predictable, and preventable.

With 95% of cases resolved without in-person care, integrating CheckUP MD as a first-response layer directly reduces claims frequency and cost — and every consultation generates documentation that supports claims adjudication.

Key Benefits

  • Deflects high-cost ER visits to managed telemedicine triage
  • Documented clinical assessments supporting claims decisions
  • Reduces fraudulent claims via verified physician oversight
  • Seamlessly embedded within your existing assistance network
  • Business Associate Agreement (BAA) available for US partners
The Challenge

American travelers in Italy face a uniquely difficult healthcare environment: language barriers, an unfamiliar public system, Medicare/Medicaid that doesn't apply abroad, and high-cost private hospital defaults.

CheckUP MD bridges that gap. An English-speaking Italian physician available within minutes — able to assess symptoms, prescribe where appropriate, and connect the patient with the right level of care without wasted time or unnecessary expense.

8.1M+ US arrivals to Italy in 2024 (+22% in 2025)
€191.1/night avg. spend · 10–12 nights average stay · €6.4B total spending in 2024
Satisfaction score: 86.1/100 — highest of any nationality

Italian Ministry of Tourism, ISTAT, Bank of Italy

Key Benefits

  • English-language consultations with Italy-licensed physicians
  • Clear guidance on navigating Italy's healthcare system
  • Direct prescription issuance where clinically appropriate
  • Eliminates the "I don't know where to go" paralysis
  • Digital records available for home physician follow-up
The Challenge

Tour operators are responsible for customer welfare from departure to return. A medical incident on a group tour without a structured response protocol creates liability, disrupts the group, and damages brand reputation.

CheckUP MD can be embedded as a standard program benefit for all tours operating in Italy. Every participant has direct access to a licensed physician. Every incident is documented. Response time is measured in minutes, not hours.

Key Benefits

  • Standard incident response protocol for every tour
  • Medical support available for all participants throughout the itinerary
  • Reduces liability exposure for operators
  • Competitive differentiator: "medical support included"
  • Documented care provision for every incident
The Challenge

Airlines face in-flight medical incidents, unwell passengers at Italian airports, and duty-of-care obligations for crew. Ground-based incidents during layovers or diversions require a reliable local medical contact.

CheckUP MD serves as the designated on-ground medical response protocol for airline operations in Italy — for passengers, crew, and airport-adjacent incidents — available around the clock to match any flight schedule.

Key Benefits

  • 24/7 availability matching all international flight schedules
  • Pre-departure passenger health clearance consultations
  • Crew health support during Italian layovers
  • Documented incident response for liability management
  • Coordination with Italian ground medical facilities
The Challenge

Premium brands — luxury retail, hospitality, private clubs, high-net-worth client services — are increasingly expected to offer concierge-level care. A customer who falls ill during a luxury experience expects an immediate, discreet, and professional response.

CheckUP MD offers a concierge-grade medical service — discreet, responsive, and calibrated to the expectations of a premium clientele.

Key Benefits

  • Dedicated medical support for premium client environments
  • Concierge access via dedicated line or in-app module
  • Discretion standards appropriate to premium clientele
  • Enhances brand differentiation and customer loyalty
  • Increases perceived service value and long-term retention
The Challenge

Premium and ultra-premium credit cards compete on travel benefits. Medical assistance is listed on most cards — but typically delivered via third-party call centers with long wait times and no local medical expertise.

CheckUP MD replaces generic medical assistance lines with a real, licensed telemedicine platform — a tangible benefit upgrade that card issuers can market with documented outcome data, activated seamlessly through existing cardholder touchpoints.

Key Benefits

  • Replaces generic hotlines with real, licensed physician access
  • Marketable as "Italy Medical Specialist Access" benefit
  • Delivered through existing cardholder service channels
  • Aggregate anonymized outcome data available to issuers
  • Increases cardholder satisfaction and premium card retention
The Challenge

Private travel planners, DMCs, yacht charters, villa operators, and luxury event producers have one rule: nothing goes wrong. When it does, the response must be immediate and completely seamless.

CheckUP MD is purpose-built for the luxury travel segment. Pre-arrival health briefings, 24/7 on-call physician access, and discreet in-villa virtual consultations — all calibrated to the highest expectations.

Key Benefits

  • Pre-arrival health intake and risk screening
  • Dedicated physician per itinerary (premium tier)
  • 24/7 access during the guest's entire stay in Italy
  • Complete documentation for medical repatriation if needed
  • Discreet, experience-aligned communication standards
Integration Options

Four ways to access CheckUP MD.

Every partner relationship is different. We offer multiple access models to match how your organization operates and how your customers need care delivered.

Option 01

Direct Platform Access

Your customers or employees are onboarded to the CheckUP MD platform and gain direct access to licensed Italian physicians. Simple, immediate, and fully managed on our end — with no technical overhead required from your team.

Best for: corporations, tour operators, airlines, employee benefit programs
Option 02

Embedded Partnership

CheckUP MD is woven into your existing product or service offering as an included medical benefit. Your customers access physician-led telemedicine as part of what you already provide — seamlessly and transparently.

Best for: insurers, credit card issuers, travel brands, assistance companies
Option 03

Concierge Access

Dedicated phone line and messaging channel, staffed by CheckUP MD physicians, designed for high-touch environments where personalized, immediate human contact is the expected standard of care.

Best for: luxury hospitality, private clubs, UHNWI client services, premium cards
Option 04

Premium / VIP Services

Dedicated physician assignment per client, group, or itinerary. Pre-arrival health screening, real-time availability during the stay, priority escalation, and comprehensive post-experience medical documentation.

Best for: private travel operators, yacht/villa charters, diplomatic services
Onboarding
Start same day — no pilot phase required
Setup
Fully managed — no technical team needed on your side
Availability
24/7 physicians from day one
Support
Dedicated partnership manager throughout
Discuss Your Integration
Partner Benefits

Measurable value.
Zero clinical overhead.

Reduced Claims Costs

95% case resolution via telemedicine eliminates the majority of emergency room cost exposure for insurers and assistance providers.

Zero Infrastructure Investment

No physician hiring, facility management, or clinical governance overhead. CheckUP MD operates as a fully managed medical service.

Documented Duty of Care

Every consultation is logged, encrypted, and available for compliance review. Enterprises gain a verifiable record of medical response provision.

Operational from Day One

No pilot programs, no lengthy setup. CheckUP MD can be active and serving your customers the same day we align on scope — we handle everything.

Regulatory Confidence

All services delivered under Italian medical law, GDPR-compliant data architecture, and HIPAA-aligned practices. Legal review documentation available.

Differentiated Offering

"Licensed Italian physician access in minutes" is a marketable benefit. Move beyond generic medical assistance and stand apart from competitors.

Success Metrics

The numbers your procurement
team will ask for.

8,000+
Patients Treated
95%
Telemedicine Resolution
24/7
Platform Availability
100%
Consultations Documented
95%+
Employee satisfaction when companies offer telemedicine services
85%
Improvement in chronic condition management through better monitoring and treatment adherence
95%
Of users appreciate telemedicine for the convenience of avoiding in-person visits or transfers
5%
Cases referred to an in-person facility — the remainder fully resolved remotely
Business Model

A partnership built around your needs.

We believe the right commercial structure is one that aligns with how you work, how your customers behave, and how value is created between us. That conversation starts with a call.

Flexible by design.

CheckUP MD operates as a fully managed medical service — which means the commercial arrangement is tailored to the partner, not the other way around. Whether you serve thousands of travelers annually or a carefully curated list of premium clients, there is a structure that works for you.

We don't publish standard pricing because no two enterprise partnerships are identical. What we offer instead is a conversation — one where we understand your volume, your customer profile, and your objectives, and respond with a proposal designed specifically for you.

"The right structure becomes clear once we understand each other. Let's start there."

Request a Proposal

Volume-Based Arrangements

Structures that scale with the number of customers or employees you serve — aligned to your growth, not a fixed ceiling.

Program-Based Access

Fixed arrangements designed around defined programs, tours, itineraries, or benefit packages — predictable and easy to budget.

Retainer Models

For partners requiring dedicated physician availability or VIP-tier services, a retainer structure ensures guaranteed access and priority response.

Partnership Alignment

For select distribution partners, arrangements that tie our success directly to yours — growing together as your reach expands.

Vision & Expansion

Where we are.
Where we are going.

CheckUP MD is operational today — and building toward something larger. Our vision is to become the medical infrastructure layer that enterprise partners rely on, wherever their customers travel.

Now — Operational

Italy

Full operational deployment. Licensed physicians active. Enterprise partnerships open. Serving the full spectrum of industries that depend on reliable medical support for their customers in Italy.

Near Term

European Expansion

Our platform architecture is designed to scale across borders. We are actively developing our presence in additional European markets — extending the same enterprise-grade medical infrastructure to more destinations.

Long Term

A Global Medical Layer

Our ambition is to become the trusted medical infrastructure that enterprise partners — insurers, airlines, travel brands, corporations — rely on wherever in the world their customers are. One platform. Global reach.

Compliance & Security

Built to meet the highest
standards of trust.

Enterprise partners need confidence that patient data is protected, physicians are properly credentialed, and the platform operates within the appropriate legal frameworks. Here is our documented answer.

GDPR — EU 2016/679

GDPR Compliance

  • Registered and operating under Italian and EU law
  • Lawful basis established for every data processing activity
  • Data subject rights: access, portability, rectification, erasure
  • Data Processing Agreement (DPA) available for all enterprise partners
  • Data stored within EU-compliant infrastructure
  • Documented and enforced data retention policies
  • Data Protection Officer (DPO) appointed
HIPAA-Aligned

HIPAA-Aligned Practices

  • Administrative safeguards: access control policies, workforce training
  • Physical safeguards: secure data center, workstation controls
  • Technical safeguards: TLS 1.3, AES-256, MFA, auto-logoff
  • Business Associate Agreement (BAA) available for US partners
  • Incident response procedures documented
  • CheckUP MD operates under Italian/EU law; HIPAA alignment is contractual practice implemented for US enterprise clients
Data Security

Data Handling & Security

  • All communications encrypted via TLS 1.3
  • Patient records stored with AES-256 encryption at rest
  • EU-based infrastructure with logical data separation per partner
  • Role-based access control (RBAC) for all staff
  • Multi-factor authentication (MFA) for all administrators
  • Full audit logs of all access events
  • GDPR Article 33 breach notification procedures in place
Clinical Governance

Physician Credentials & Governance

  • All physicians licensed under Italian medical law
  • Registered with Ordine dei Medici (Italian Medical Board)
  • Credentials verified prior to platform access, reviewed annually
  • Medical Director overseeing credentialing and clinical protocols
  • Quality assurance review of consultation outcomes
  • Structured clinical record generated for every consultation
  • Physicians operate strictly within their licensed scope of practice

Enterprise Compliance Package

Full documentation available for enterprise due diligence: DPA, BAA, privacy policy, clinical governance framework, and physician credential summary.

Request Documentation
Emergency Disclaimer

CheckUP MD is not for life-threatening emergencies.

CheckUP MD is a telemedicine platform designed to deliver non-emergency medical consultations and support. It is not a substitute for emergency medical services.

If you or your customer is experiencing a life-threatening emergency, including but not limited to — chest pain or suspected heart attack, stroke symptoms, severe breathing difficulty, loss of consciousness, severe trauma or bleeding, or allergic anaphylaxis — contact emergency services immediately.

118
Medical Emergency — Italy
112
General Emergency — EU
CheckUP MD physicians will always direct patients to emergency services when clinical assessment indicates a potentially life-threatening condition.
Included Services

Everything a partner needs.
Nothing they don't.

Core Services — All Tiers

  • Video medical consultation with licensed Italian physician
  • Symptom triage and structured clinical assessment
  • Personalized treatment recommendation
  • Digital prescription issuance (clinically and legally appropriate cases)
  • Medication guidance and drug interaction checks
  • Referral to appropriate medical facilities when in-person care is needed
  • Post-consultation follow-up scheduling
  • Consultation documentation and medical record generation
  • 24/7 physician availability
  • English and Italian language consultations

Premium Tier Add-Ons

  • Dedicated physician assignment per client or group
  • Pre-travel / pre-arrival health screening and risk assessment
  • Extended consultation time with specialist-level follow-up
  • Priority escalation to private hospital network
  • Medical repatriation documentation support
  • Dedicated concierge phone line
  • Chronic disease management for long-stay travelers
  • Mental health and stress support consultations

Not Included

Partner With Us

Ready to make medical care part
of your customer promise?

CheckUP MD is an enterprise platform. We work with organizations across every industry that has a responsibility for the wellbeing of people — employees, travelers, guests, clients, or cardholders. If that sounds like you, let's talk.

Schedule a Partnership Call Request Documentation Request a Proposal